Since 1 October 2026, Meta gives every business number 1,000 free service messages a month
One WhatsApp number. Your whole team.
A shared inbox, approved templates, campaigns, an advanced WABA bot and a REST API on the official WhatsApp Business Platform — on its own, as an app on the Bitrix24 Marketplace, or connected to any CRM.
From $40 per connected number a month on annual billing. No markup on Meta’s rates. Hosted in the EU. No cookies, no analytics and no third-party requests on this page.
How a message crosses
Three steps, from your customer’s phone to your team.
A customer messages your number
Their WhatsApp, their contact list, nothing for them to install and no link to click. They do not have to know you use anything.
ChatBridge24 holds the thread, the window and the delivery state
One place that knows whether you may still reply in free text, which approved WhatsApp message template you need if you may not, and whether the last message actually landed.
Your team answers in the inbox, or in Bitrix24
The same thread either way — the shared inbox, or Open Channels and the WhatsApp tab on a Bitrix24 CRM record. Any other CRM receives each new message over a signed webhook and, on the Enterprise plan, can send approved templates through the REST API.
Six features, one number
Every one of these runs on the same connected number. You pay per number, never per seat.
WhatsApp shared inbox
One thread per customer, assignment, notes, saved replies and search — with the 24-hour window and the delivery state on every message. What the inbox does
Audience segmentation
Every person who has written to you, filterable, with saved audiences you can send a campaign to. Building an audience
WhatsApp message templates
Draft, submit and track Meta’s approved templates in the app — media headers, buttons and named values included. How approval works
WhatsApp chatbot
A drawn flow: ask a question, branch on the answer, wait, or hand over to a person. No code. Drawing a scenario
WhatsApp marketing campaigns
Send an approved template to an audience, paced within the sending hours you set, with a per-recipient outcome for every send. How a campaign runs
WhatsApp REST API
A documented REST API for your numbers, templates and messages, with scoped keys and idempotency keys, and signed webhooks for each new message and delivery status. The API reference
Available on the Bitrix24 Marketplace
ChatBridge24 is a WhatsApp CRM integration with three ways to use it: a standalone workspace, a full-featured app on the Bitrix24 Marketplace, and an API for any other CRM.
Inside Bitrix24, customer chats arrive in Open Channels and your operators reply from Bitrix24. Every Lead, Deal, Contact and Company card gets a WhatsApp tab, automation steps send approved templates filled from the record’s own fields, and a first message can create the CRM record with the customer’s phone number and where they came from. The app’s Bitrix24 advanced bot can answer new chats on your WhatsApp Business API number. The Bitrix24 WhatsApp integration page covers each part in detail.
Without a CRM, your team works in the standalone WhatsApp workspace. Any other CRM connects in two directions: a signed webhook posts each new message to it, and on the Enterprise plan the REST API sends approved templates back. WhatsApp for any CRM shows how.
ChatBridge24 workspace
Standalone, with no CRM needed — the inbox, templates, campaigns, the bot and the API
Bitrix24 Marketplace app
Open Channels, a WhatsApp tab on CRM cards, automation steps and the bot
Any other CRM
Over the REST API and signed webhooks
The window Meta opens for you
A customer’s message opens a 24-hour window in which you may reply in free text. Your replies do not extend it. We check it before the send, not after Meta refuses.
Opens when the customer writes Expires 24 hours later, whatever you send
Outside the window you may still reach the customer, but only with a template Meta approved in advance — so the question is never whether you can write, but which of the two you are doing. Read how the WhatsApp Business API works, and what WhatsApp Business API pricing looks like in 2026.
Pricing
Per connected number. Your whole team included.
There is no seat charge and no per-user minimum. Pay monthly, or save 10% on six months and 20% on a year — every price is published here in full.
Starter
The shared inbox, approved templates, the Bitrix24 app, API keys and signed webhooks, for one connected number.
- Shared team inbox, with assignment, labels, notes and saved replies
- Build, submit and send Meta-approved message templates
- Contacts, audiences, the block list and a do-not-contact list
- Signed outgoing webhooks, and REST API keys with read access to your numbers, templates and messages
- The Bitrix24 app from the Bitrix24 Marketplace — Open Channels, the CRM tab and the automation steps
- Your whole team. We do not charge per seat
Meta charges for messages separately, directly to you, at its own published rates for your market. We add nothing to them. WhatsApp Business API pricing
Professional
Everything in Starter, plus the advanced WABA bot on numbers connected to the WhatsApp Business API: scenarios you draw, with questions, conditions and a hand-off to a person.
- Everything in Starter
- Scenarios on a canvas — buttons and lists, questions that check the answer, conditions, waits and a hand-off
- Several live scenarios per number, started by keywords, a new contact, a click-to-WhatsApp ad, a tap on a template button or a message outside working hours
- Draft, try it in a test chat that sends nothing, then publish
- A transcript of recent runs, showing which branch each one took
- The same scenarios in the Bitrix24 app, as a Bitrix24 advanced bot
Meta charges for messages separately, directly to you, at its own published rates for your market. We add nothing to them. WhatsApp Business API pricing
Enterprise
Everything in Professional, plus marketing campaigns to an audience you build and can defend, and template sends from your own systems.
- Everything in Professional
- Marketing campaigns to audiences built from your contacts, a file, a pasted list, an earlier campaign or, in the Bitrix24 app, your Bitrix24 CRM
- Per-campaign pacing, sending hours and a frequency cap
- A do-not-contact list the campaign build refuses to send around
- Per-recipient outcomes, so every failure is listed with its reason
- Approved templates sent from your own systems through the REST API
Meta charges for messages separately, directly to you, at its own published rates for your market. We add nothing to them. WhatsApp Business API pricing
Three promises
Commitments, not features.
- Your WhatsApp Business Account stays yours. You connect it with your own Facebook sign-in, you own it, and you can disconnect it at any time without asking us.
- Your data is deleted after you leave. When you uninstall the Bitrix24 app or close your workspace, your conversations, contacts and media are deleted on a 30-day schedule. Backup copies expire as set out in the privacy policy.
- Hosted in the European Union. It runs on Amazon Web Services in Frankfurt, with a disaster-recovery copy in Ireland. How your data is stored and encrypted is set out on the WhatsApp data protection page.
ChatBridge24 is built and operated by Saabsoft Technologies.
Questions
Before you connect a number.
Do I need Bitrix24?
No. The inbox, contacts and audiences, templates, the bot, campaigns and the REST API all run in the standalone ChatBridge24 workspace, with no CRM at all. If your team works in Bitrix24, install the full ChatBridge24 app from the Bitrix24 Marketplace and answer WhatsApp without leaving Bitrix24. Any other CRM connects over the REST API and signed webhooks: WhatsApp for any CRM.
Who does Meta bill for messages?
Meta bills you, directly, on your own WhatsApp Business Account, at its published rates for your market. Our plan price, $50 to $119 per connected number a month on monthly billing, is our own service charge, and we add no markup to Meta’s rates. How Meta’s pricing works: WhatsApp Business API pricing.
Can I move my number from another provider?
Yes. A number already on the WhatsApp Business Platform can be migrated to ChatBridge24: you turn off two-step verification at the old provider, choose the number during setup, and set a new PIN. Your display name, your quality rating and your approved high-quality templates come with it. Contact our team before you start — it is the one setup step where the order matters.
From the blog
Further reading on this subject.
Building an advanced WABA bot
How a WhatsApp chatbot should answer the repeated question and hand over cleanly.
WhatsApp CRM integration for any CRM
Webhooks, the REST API and the lead source a customer arrives with.
Running a WhatsApp shared inbox
Ownership, internal notes and response times, without double replies.
Connect your first number
Start in the standalone workspace, or install the app from the Bitrix24 Marketplace. Questions first? Reach us on WhatsApp, on Telegram, or by phone on +971 4 383 9665.