Acceptance of terms
By installing or using ChatBridge24 (the "Service"), provided by Saabsoft ("we", "our", "us"), you agree to these Terms of Service. If you install the Service on behalf of an organisation, you confirm you are authorised to accept these terms for it.
What the Service does
The Service links WhatsApp accounts to a Bitrix24 portal. Messages sent to a connected number appear in the portal's Open Channels; replies made in Bitrix24 are delivered back over WhatsApp; and conversations are attached to CRM leads, contacts and deals.
Messages are exchanged through the WhatsApp Business Platform (Cloud API) operated by Meta Platforms, Inc. Your WhatsApp Business Account and your business phone number remain your own; during onboarding you authorise the Service to send and receive messages on that number, and messaging on it is governed by Meta's own terms and priced by Meta.
A separate legacy direct-connection method remains available to customers who adopted it before the Cloud API integration. Where a portal uses it, the connection is made to the customer's own WhatsApp account rather than through Meta's Cloud API, and section 3 applies to that account in addition to these terms.
Relationship to Meta and your compliance obligations
Saabsoft is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc.
You are responsible for your own compliance with Meta's Business Messaging terms and policies — including the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy — and with any applicable law on unsolicited messaging and consent. We may suspend a portal that does not comply, as set out in section 4.
Messaging on the WhatsApp Business Platform is delivered and enforced by Meta. Meta may restrict or disable a business phone number, a WhatsApp Business Account or a message template under its own policies; on the legacy direct-connection method the same applies to the underlying WhatsApp account. Such a decision is Meta's rather than ours, and we are not liable for loss arising from it.
Acceptable use
You must not use the Service to send unsolicited bulk or automated marketing messages, to contact people who have not agreed to be contacted, to impersonate another person or business, to distribute malware or unlawful content, or in any way that breaches applicable law or WhatsApp's own rules. We may suspend a portal that does so, without refund.
Account requirements
You need an active Bitrix24 portal with the Service installed, and a WhatsApp account you are entitled to connect. You are responsible for keeping access to your Bitrix24 portal secure and for the actions of the users you grant access to.
Subscriptions and billing
The Service is billed per connected WhatsApp number, in advance, for the period you select. Payments are processed by Stripe; we never receive or store your card details. Adding a number increases the billed quantity from the next invoice; removing one decreases it.
You may cancel at any time. Cancellation takes effect at the end of the paid period, and you keep full access until then. Except where required by law, fees already paid are non-refundable. Where a free trial is offered, it is limited to one per portal.
Your data
Message content, media and contact data processed by the Service belong to you. We handle them as a data processor under the Privacy Policy. Uninstalling the Service triggers deletion of your data from our production systems.
Availability
We aim to keep the Service continuously available, but it depends on third parties — Bitrix24, WhatsApp and our hosting provider — and is provided without an uptime guarantee. Maintenance windows and provider outages may interrupt message delivery.
Limitation of liability
The Service is provided "as is", without warranties of any kind. To the maximum extent permitted by law, Saabsoft is not liable for indirect or consequential loss, loss of profit, loss of data, or loss arising from a WhatsApp account restriction or ban. Our total liability for any claim is limited to the fees you paid for the Service in the twelve months preceding the claim.
Changes and termination
We may change these terms as the Service evolves; material changes are announced inside the Service. We may suspend or terminate access for a breach of these terms. You may stop using the Service at any time by uninstalling it from your Bitrix24 portal.
Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes are subject to the exclusive jurisdiction of the courts of the Emirate of Dubai.
Contact
Saabsoft — Dubai, United Arab Emirates. Reach us on WhatsApp or by telephone on +971 4 3839665.